Mobility Strategy

We are currently in the middle of the most disruptive paradigm shifts the technology industry has ever witnessed. The mobile workforce is growing at a rapid pace, with work going beyond desktops, offices and cubicles. As long as there’s an active internet connection, employees can work from anywhere, resulting in a prolific growth in mobile workers.

To stay ahead in a highly competitive and saturated market today, enterprises need to deploy a business mobility strategy. There are several types of employees working on the go, including sales associates and service technicians. If you feel your business doesn’t need a mobility strategy yet, here are a few points that will change your mind.

Why Does Your Business Need a Mobility Strategy:

Mobile workers are increasing in number every day:

According to IDC, a leading industry analyst, 3.35 billion global mobile workers made up our workforce. By 2018, this had reached 3.71 billion and once the Covid-19 pandemic set in, the entire world turned to a remote working model. To ensure effectiveness and productivity is not negatively impacted, mobile workers should have access to the same level of communication and data platforms as in their offices.

Increasing BYOD programs:

More and more consumer technology is reaching offices today. Employees are using popular devices and apps at home and increasingly introducing them to their work environments. This trend is known as IT consumerisation. More employees have started bringing personal systems, PCs, tablets and smartphones to the workplace for more seamless mobility, communication and collaboration at home and work. Consequently, businesses must tackle a growing number of wireless smart devices that are not authorised data access points.

Through managed mobility services, businesses can meet the advanced app demands of their employees and control the app experience. Customers can simply call the business number and get routed directly to the relevant employee regardless of which device they use or where they are located. Employees can forward calls to personal mobile phones or desktops, allow both devices to ring simultaneously, enable call forwarding depending on caller data and time and seamlessly transfer in-progress calls to mobile phones from their desktops. They can also access voicemail messages, view the live status of their presence using personal devices and present professional identities all through.

Access company data and apps securely:

An effective and planned managed mobility strategy includes EMM (Enterprise Mobility Management) that facilitates the use of personal smart devices by employees while securing enterprise data and applications. A strong EMM strategy will improve employee productivity, giving them all the tools needed for performing business tasks on their mobile phones. Enterprise Mobility Management generally involves

  • Managing mobile devices and the controls needed to revoke access to compromised devices
  • Mobile app management to restrict access to only company apps
  • Mobile data management to authorise access or sharing of corporate data through specific apps only.

EMM could have higher flexibility in BYOD programs, ensuring user access for all functions and apps. However, it restricts apps that transmit and access enterprise data. Businesses can also erase corporate data and apps from employees’ personal mobile devices without affecting their personal data. Clearly defined EMM strategies can power employees to choose mobile devices they prefer and eliminate the need for enterprises to buy and maintain devices.

Scalable, flexible business growth:

Managed mobility offerings can scale rapidly, allowing businesses with remote employees to advance exponentially. It creates a virtual employee base that enables businesses to expand their potential new hires significantly. Managed mobility also enables enterprises to select the most potent candidate regardless of their location. This helps businesses to have a competitive edge by recruiting top candidates without any large relocation costs.

Increase productivity and efficiency:

Like collaboration tools, managed mobility is also cloud-based. This means employees can work from anywhere and at any time. In other words, businesses can run around the cloud in several time zones. Employees get all the tools they require for customer calls across locations and at different times. This allows enterprises to increase service hours and offer better customer support experiences. Cloud-based mobility and collaboration mean geographically remote employees can access and share data and files immediately, ensuring higher productivity and streamlined operations.

Improve bottom-line business results:

Decreased overhead is a key cost-saving benefit of managed mobility strategy implementation using cloud servers and communication channels. You don’t need to spend a lot to purchase on-site equipment either because cloud solutions generally follow a per-seat payment model or per-user model. As everything from data to operations is handled by the cloud, businesses no longer have the responsibility to maintain a climate-controlled environment or the management and maintenance required by on-premise equipment. When you adopt a business mobility strategy, your business can reduce its facilities and real estate management costs as fewer workers now report to their physical location.

Since a business mobility strategy is so crucial, make sure you choose the right partner to help you create and implement your mobility strategy.